Owner Kissing Dog

Pets, people, and COVID-19

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Optimum Wellness Plans® 

Affordable packages of smart, high-quality preventive petcare to help keep your pet happy and healthy.
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Heart in hands

Keeping pets and people healthy and safe

The health, safety, and wellbeing of you, your pets, and our teams are our top priorities amid the COVID-19 pandemic.


Download helpful resources

Download more about COVID-19 and pets

Tips for making your vet visit as easy as possible

COVID Payment

Step #1: Set up easy payment through MyBanfield

If you have a MyBanfield account, you can easily add a card on file for payment — and a faster, simpler checkout experience for any Banfield veterinary visit. Don’t have a MyBanfield account? It’s quick to set up.

Add a payment card


Step #2: Complete your forms before you go

Download and complete the Authorization to Provide Care and Patient Drop-Off forms (both included at the link below) and bring them to your appointment.

Download your forms

COVID Curbside

Step #3: Have a drop-off appointment? Here are some specific tips:

  • Bring your completed forms to your appointment.
  • Keep your phone handy. We’ll perform any treatment you authorize and let you know when your pet can be picked up.

Want to know about our other appointment types? Watch our Know before you go video on visit types

Picking up medications? For medications, just call in advance and we’ll arrange to bring them out to you. 

Puppy with Owner on sofa

Connect with Vet Chat™

If your pet has an Optimum Wellness Plan®, you can always chat with a vet from the comfort of your couch. Get general pet care advice and support, 24/7, with Vet Chat™.

Doctors with dog at Hospital

Staying open for pets

Veterinary care is an essential service. Most of our hospitals are open, but hours and offerings may have changed at some Banfield locations. Call your local Banfield for info.

Cat sleeping on owner's lap

Keeping pets and people healthy

We’re prioritizing care that protects against infectious disease, maintains treatment of chronic conditions, and alleviates pain and suffering.