Virtual Petcare — pet-approved and easy to use


With your Optimum Wellness Plan® (OWP) you can schedule a Virtual Visit, chat with a vet, and get personalized pet wellness support.

Affordable year-long petcare packages for the pet you love

Sign up for an Optimum Wellness Plan and get virtual services such as unlimited Vet Chat™, 2 Virtual Visits, and personalized pet wellness coaching—all for one yearly cost. Shop packages

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Get more value with virtual services

Did you know your OWP offers a variety of remote services? Save a trip to the vet by scheduling a Virtual Visit, or chat with a real vet — any time of day — through Vet Chat™, or get nutrition tips and more with personalized Pet Wellness 1:1. Trust us — your cat will appreciate it (your dog too).

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Your Optimum Wellness Plan® includes these virtual services:

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Virtual office visits

Your time is valuable and going to the vet can be stressful. A Virtual Visit with your local Banfield veterinary team means you can virtually meet with a vet or certified vet tech at home, on vacation, or just about anywhere. If your pet already has an OWP, just contact your local Banfield location to set up an appointment.

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24/7 Vet Chat™

Have questions about your pet’s health or well-being? Whether it’s 3AM or 3PM, connect with a real vet on your phone or computer to get immediate advice — and pet peace of mind. Just log in with your MyBanfield account, online or on the Banfield app, to get started.

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Pet Wellness 1:1

Have questions about what to feed your dog? Wondering if your cat is getting chonky? Your OWP includes a 1:1 nutrition coaching session with a trained advisor.

Save time and get quality care with a virtual visit

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Medication support and preventive care

Need help giving your pet medicine? Have vaccination or heartworm, tick, and flea prevention questions? A Virtual Visit with a local Banfield vet can help.

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Puppy and kitten advice

Puppies and kittens are adorable, but they’re a lot of work. Get all of your questions answered on socializing, potty training, nutrition, behavior, and more.

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Procedure information

Did your dog just have surgery? Did your cat get their teeth cleaned? Through Virtual Visits, your vet will go over pre- and post-surgical info test results, X-rays, and more.

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