We’re here with answers to frequently asked questions about our smart and affordable veterinary wellness packages for pets
Have a different question about which Optimum Wellness Plan® (OWP) or options are right for you and the pet you love? We’re here with more answers.
Get the basics
What’s an Optimum Wellness Plan?
Banfield Optimum Wellness Plans, or OWPs, are smart and affordable year-long packages of high-quality preventive petcare services. We offer a range of OWP packages for different needs, ages, and lifestyles, each designed to help give your pet a foundation for wellness. See more about what you get
Why do puppies or kittens need a wellness plan?
Why do healthy adult pets need a wellness plan?
How do I get the services in my pet’s OWP?
Most pets get their wellness services at the 2 comprehensive exams included in their OWP package. If your pet can’t complete their services at their 2 comprehensive exams, just make another appointment to come on in, because every OWP includes unlimited office visits. Make an appointment
Totally not pet insurance
What’s the difference between an OWP and pet insurance?
Insurance is reactive, and an OWP is proactive. In other words, insurance (sometimes) reactively covers treatment for unexpected illness or injury, but OWPs are designed for proactive wellness care. Each OWP is a 12-month package of preventive petcare services, like physical exams and vaccinations, with additional savings on most other Banfield services and products not included in a pet’s OWP.
- Includes office visits for new and existing pet health concerns
- A single base price regardless of breed, age, or pre-existing conditions
- Members pay a fixed price for a set package of services
- No deductibles
- Generally only covers treatments for illness and injury
- Fees vary depending on the pet's breed and age
- Only provides indemnity coverage after the deductible is met
How do I pay for my pet's OWP?
Once you confirm enrollment, you have two choices:
- Pay once for a full year, then re-enroll every year (with no enrollment fee if you re-enroll within 90 days of your pet's last OWP).
- Choose a 12-month payment plan with AutoPay, which automatically renews your pet’s OWP each year with no additional enrollment fee.
Either way, we’ll also ask you to authorize a card for Banfield products and services not included in your pet’s OWP package.
When would I pay for services with an OWP?
Wait, I get a discount on products and services not in my pet's OWP?
What’s the schedule for monthly payments?
Can I choose any OWP I want?
Can I customize my pet’s OWP however I want?
Can I switch OWPs once I start?
Enrollment and beyond
How do I enroll my pet?
We’re so glad you asked! You can start to enroll online, call our client help line above, or make an appointment at a Banfield near you. No matter how you start enrollment, you will always confirm your pet’s OWP enrollment and options at your selected Banfield location, so you can be sure you’re getting the right services for your furry friend. Start enrollment now
Why do I only have 30 days to confirm enrollment?
Your quoted OWP price estimates are only valid for 30 days, so we always ask you to make an appointment at your selected Banfield location before that time is up. If you miss your 30-day window, you can start enrollment again at any time. Make an appointment
If I enroll more than one pet, do I get a discount?
Why is there a one-time enrollment fee?
I started enrollment online, but now I want different choices — how do I change my pet’s OWP?
No worries! Your pet's OWP isn't final until you confirm it at your selected Banfield location. Just bring it up at your first appointment. Make an appointment
I started to enroll online but changed my mind – how do I cancel it?
My pet has passed away and I have an active OWP. What do I do?
First, we want to say how sorry we are. Losing a pet is tremendously difficult and our hearts go out to you. If you have questions about your pet’s OWP, please call us at 1-888-649-2716.
Because OWPs are a package of discounted veterinary services with payments spread out over 12 months, your pet may have received services with a retail value exceeding the payments you’ve made. If that’s the case, you may have an outstanding balance. Please call us at 1-888-649-2716 with any questions or to cancel your plan.
Can I cancel my pet's OWP at any time?
The short answer is yes, but you may have an outstanding balance.
Because OWPs are a package of discounted veterinary services with payments spread out over 12 months, your pet may have received services with a retail value exceeding the payments you’ve made. If that's the case, you will need to either pay the retail value of those services and discounts used under the OWP less the amount of monthly payments made or make the remaining payments due under the plan — whichever is the least expensive.
Please call us at 1-888-649-2716 with any questions or to cancel your plan.