Banfield Pet Chat™
24/7 advice from a veterinary professional
Our 24/7 chat is now called Pet Chat™! It’s your anytime, anywhere source for general pet health advice, both online and on your phone — and it’s included in your Optimum Wellness Plan.
Download the Banfield® app now to get started.
Unlimited petcare advice for the pet you love
Anytime, anywhere veterinary adviceConnect with a veterinary professional no matter where you are. Just download our Banfield app to access Pet Chat™ — at home, on vacation, and on the go.
24/7 live chat via textText with a real veterinary professional anytime to get the pet health advice you need, whether it’s general concerns or questions about next steps for unexplained pet illness.
It’s 2 a.m. and your pet is throwing up. You’re driving cross-country and your cat won’t eat. You’re backpacking and your dog starts limping or scratching — a lot. Is it an emergency? Does your pet need a trip to the vet?
No extra charges or fees
Pet Chat™ is included in every Optimum Wellness Plan (OWP). There’s no extra charge for chatting, so you can concentrate on your pet and not on fees.
Just log in and open Pet Chat™ to get started
If your pet has an OWP, just log in online or download the Banfield app to your device. Click on Pet Chat™ and you’ll be connected to pet health advice via text.
Upload photos and short videos
Easily upload pictures or clips to help you get the guidance you need about what’s worrying you, from injuries to coughing to weird new behaviors.